For Multi-Factor Authentication (MFA), please look at this four-minute YouTube guidance video: EDAccess Multi-Factor Authentication. The video explains each option and how to change the selected option. Please submit a ticket to EdAccess Login Support by emailing: ssologinsupport@doe.k12.de.us. Once a ticket is submitted in this format, you will receive a confirmation email. It can take between three and five business days to receive a response.
Tickets can also be made by clicking Program Assistance- Delaware Department of Education. Please make sure that you select “EdAccess Single Sign-On” under “I need help with” so that the support request goes directly to the Login Support department. Once a ticket is submitted, it can take between three and five business days to receive a response. Tickets created in this format do not create a confirmation email.
